Personalization to Drive Core Metrics November 19, 2025 Maximizing Listening Time Spotify’s personalization runs much deeper than just playlists. Daily Mixes, Discover Weekly, and personalized DJs all smooth out the “what do… Continue Reading
Should PulsePoint Deploy a Salesbot? November 17, 2025 My Immediate Answer If I were Jeannie, I would move forward with a gen AI salesbot as a copilot tool, but not as a… Continue Reading
Dubious Orders November 12, 2025 What is really at Risk When you speak up to a boss, especially as an intern, you gamble with your immediate figure. In the… Continue Reading
Designing for Error Handling November 11, 2025 Slack When slack fails to connect, usually denoted by the feared “something went wrong” message, the real cost is lost productivity. Entire teams won’t… Continue Reading
Subscription Decisions Product Pushup November 8, 2025 Converting Free Users into Lifelong Customers Freemium is a delicate game of friction and freedom. Spotify, Figma, and the New York Times each tune… Continue Reading
Discovery Patterns October 29, 2025 How Do Users Find What They Love? Every platform helps us find what we want, but how they guide us says a lot about… Continue Reading
Product Pushup – Checkout Design October 23, 2025 Although checkout oftentimes feels like the final step of the customer journey, companies make clear design choices that tie directly to core business goals…. Continue Reading
Onboarding Friction October 15, 2025 The Hidden Economics of Onboarding Friction Every tap, scroll, and permission prompt in customer onboarding carries an invisible price tag for companies. Small actions… Continue Reading
Leveraging the Knowledge of “Loss Aversion” October 13, 2025 Loss Aversion and Buyer Resistance As I learned in my behavioral economics course in undergrad, people weigh the value of a loss much more… Continue Reading
