Personalization Strategies — Customization vs. Automation November 17, 2025 Spotify Spotify curates a customizes listening experience for all their premium users through a variety of methods. When listening to a user-curated Spotify playlist,… Continue Reading
Product Sense Pushups: Discovery Patterns — Search and Browse November 17, 2025 How different platforms help users discover content Netflix (Recommendation-heavy discovery) Netflix provides users with a personalized viewing experience through its infamous recommendation algorithm, analyzing… Continue Reading
BUSINESS: Should We Deploy a Gen AI Salesbot? November 17, 2025 After reading the case study, I found myself torn in the same way Jeannie is. I’m excited by the transformative potential of generative AI,… Continue Reading
Product Sense Pushups: Purchase Intent — E-commerce Checkout November 17, 2025 Checkout flow designs per company Amazon (Speed-optimized checkout) Amazon’s checkout experience captures the speed of which the company prides itself on for its customers… Continue Reading
The Personalization Playbook: How Spotify, LinkedIn, and TikTok Drive Different Business Outcomes November 16, 2025 Spotify: Engineering Listening Time Through Discovery Spotify’s metric is Time Spent Listening. The platform uses collaborative filtering and NLP to analyze over 2B user-generated… Continue Reading
To Deploy or Not Deploy: The AI Salesbot Dilemma November 16, 2025 I believe PulsePoint should move forward with the AI salesbot, but not immediately, and not in the way Weiss might envision. The competitive landscape… Continue Reading
Product Sense Pushups: Onboarding November 16, 2025 Product Onboarding Comparisons across Verticals We compared onboarding for three apps across various verticals: social (Instagram), productivity (Notion), finance (Venmo), identifying what information each… Continue Reading
Freemium Conversion Across Spotify, Figma, and the NYTimes November 16, 2025 Spotify, Figma, and the NYTimes all use freemium models, but each one optimizes conversion in a different way because each business depends on a… Continue Reading
How Slack, Uber, and Banking Apps Handle Errors November 16, 2025 Error handling shapes how much we trust an app. Slack, Uber, and banking apps each treat errors differently because the cost of failure is… Continue Reading
Speaking Up When the Stakes Feel High November 16, 2025 Speaking up to a manager or agreeing to do something ethically questionable always carries real risks. In the case study, the intern has to… Continue Reading
