Author: oshiekh

The Appeal Personalization, when done right, can be a very impactful feature that drives a business’s success. People love things that are tailored to…

Context Jeanine is in a very interesting situation as the decision maker for an extremely important dilemma: to invest in a Gen AI chatbot…

Value Alignment When Creating As I am currently learning in Human-Centered Product Management, it is extremely important to be designing products at a company…

Crisis Management Trust is a significant driver for revenue. In fact, in some cases, trust can be the deciding factor for consumers deciding between…

Why Free? A vast number of companies initially offer their services for free. This is a great opportunity to allow users to get familiar…

Search Feature One key aspect of companies such as Netflix, YouTube, and Airbnb that often gets overlooked is their search feature. This is critical…

Throughout this process, I really enjoyed working with all of my team members, but I also learned a lot. I think the most exposure…

Priorities In an ideal world, businesses would optimize for all success-relevant metrics. However, oftentimes, businesses must choose to prioritize one over the other. These…

Finding A Balance One of the most overlooked parts of an experience is the onboarding process. This often serves as the customer’s first impression,…