Jeannie should consider finding ways to slowly integrate AI into her company to test the waters before going more extreme and deploying an AI chatbot that could replace workers. There is significant margin of error with the faster approach that could be slowly mitigated with a more cautious approach to AI. By doing this, Jeannie would be able to acclimate both consumers and workers to the pros of AI, and find a good compromise, wherever that is, with human workers and AI work.
In this decision, Jeannie should consider employee satisfaction, how AI could strengthen their margins (rather than just cut costs), and customer satisfaction. AI not only has the capacity to increase revenue, but if implemented right could also increase customer and employee satisfaction. By automating tasks employees find repetitive or frustrating, employees could warm up to the idea of having AI tools on hand. This would also allow Jeannie to see how employees would react to the introduction to AI overall. A slow introduction to AI through customers (ex: having AI help human workers out with what to say next, or having an AI phone menu vs a less hardy automated phone bot) would do the same thing- allow Jeannie to fine tune where AI solutions would be welcome and where it wouldn’t be. Thinking about how AI could increase margins rather than cutting costs would also make AI solutions seem like a less hostile solution- an important distinction to make with potentially angry customers and employees.
