“The Big Picture” describes the value of telling stories rather than relying on written documents. Doing so could lead to misinterpretations and does not ensure that everyone reading the written document is on the same page. The author illustrates this idea with some examples of “cake wrecks” where cake decorators reading written instructions incorrectly interpret what text to put on a cake. This homes in on the idea that “shared documents aren’t shared understanding”.
The approach of using stories to build shared understanding differs from design processes before because of the emphasis on the views of others rather than making a specific document. In some of the design approaches I’ve used before, often the focus was to create a clear document that outlined requirements for a product. However, as the author points out, this may not be the most effective way to share ideas. The focus should not be on what is written down, but on the ideas shared. At times, using the approach of excessive documentation could obscure this focus. Using simpler stories with conversations and pictures can be helpful in making sure everyone is on the same page.
This approach also complements some design processes I’ve used before. Previously, I have been using documents in my design process to help me remember important points and ideas. Other than using documents as an instruction manual, the author notes how documents can instead be used as a tool to support the telling of a story. The author compares good documents to vacation photos. People can look at the photo and obtain an idea. However, they do not get the full picture of why the photo was taken, the moments leading up to the photo, and the significance of the photo. That information is obtained through storytelling. So, the author’s approach complements my previous approach because documents play a central role in both approaches. However, the way documents are used also matters.
Overall, it is important to remember the reasons stories are essential. Stories help facilitate collaboration and build shared understanding and are a springboard for discussion and problem solving. Through words and pictures, using stories can be impactful.
