Personalization Strategies — Customization vs. Automation November 19, 2025 Spotify uses hybrid recommender systems to drive longer listening and reduce churn. Spotify’s own research shows that personalized playlists (like Discover Weekly, Daily Mix,… Continue Reading
Gen AI salesbot November 17, 2025 As the case shows, rolling out an AI sales agent comes with a few concerns: hallucinations, lack of model control, data-privacy fears from enterprise… Continue Reading
Case study: follow dubious orders or speak up November 13, 2025 Speaking up to a boss or rejecting an ethically dubious task involves both personal and professional risk. From the intern’s perspective, Susan Kim risked… Continue Reading
Crisis Management — Error States and Recovery November 13, 2025 In Slack, most errors occur during message delivery, integrations, or workspace sync. The cost is collaboration downtime. If messages fail or channels freeze, teams… Continue Reading
WellWave Endure Band: Assumption Testing November 11, 2025 Eva and Josh learning card: We believed that: AI would not be harmful to our customers and help create workouts through insights We observed:… Continue Reading
Product Sense Pushups: Subscription Decisions November 3, 2025 Spotify, Figma, and NYT each optimize freemium conversions by aligning their free tiers with the moment of value realization — this is the point… Continue Reading
Purchase intent: e-commerce checkout (Estella) October 23, 2025 The examples highlight that checkout design isn’t just beautiful / smooth UX, it’s really a profit center. The way a company structures the final… Continue Reading
WellWave Endure Band: Final Pitch October 23, 2025 Final presentation: https://pitch.com/v/wellwave-svgdrc Joshua This presentation project helped me get into the mindset of a PM while learning about how to be a PM…. Continue Reading
Onboarding: Venmo, Instagram, Notion October 15, 2025 Platform Early asks First priority Likely dropoff friction (estimates) Instagram (social) Contacts access, find friends Getting you connected (suggest friends, feed) so you see… Continue Reading
