Product Sense Pushups: Personalization Strategies — Customization vs. Automation November 19, 2025 Spotify Spotify learns what users like, then fills their Home and mixes with similar songs. When the picks are good, users listen longer. Longer… Continue Reading
BUSINESS: Should We Deploy a GenAI Salesbot? November 18, 2025 Should they deploy a AI chatbot now or wait? I believe that PulsePoint should deploy an AI chatbot but in a careful manner by… Continue Reading
CASE STUDY: Follow Dubious Orders or Speak Up (Internship Ethics) November 12, 2025 The near-term risk of speaking up is social, as you would be labeled as difficult, lose the internship, or create friction across cultures. On… Continue Reading
Product Sense Pushups: Crisis Management — Error States and Recovery November 12, 2025 Slack Slack’s primary errors are message send failures due to being offline or service issues and lapses in workspace authentication. The business cost is… Continue Reading
Product Sense Pushups: Subscription Decisions—Paywall and Upgrade Flows November 5, 2025 Spotify Spotify uses user pain as a nudge by presenting ads, limited skips, and no offline usage then gives users an option to upgrade… Continue Reading
GSPhotoCo Assumption Testing – Part 1: Test Card Design Description November 3, 2025 Test Name: Training Data Check Assigned to: Arda Notes: This assumption is critical because it is a crucial component of our pivot into the… Continue Reading
Product Sense Pushups: Discovery Patterns—Search and Browse October 29, 2025 Netflix On its home page, Netflix uses a stack of personalized rows that minimize the choices that users have to make. This works well… Continue Reading
Product Sense Pushups: Purchase Intent—E-Commerce Checkout October 22, 2025 Amazon Amazon focuses on minimizing friction by using saved addresses, short forms, and purchasing with one click. This emphasis on less time for the… Continue Reading
