Product Sense Pushups: Why Spotify Learns, LinkedIn Reminds, and TikTok Sells November 20, 2025 Personalization aligns algorithmic goals with revenue mechanics, and each platform’s strategy reveals what they’re actually selling. Spotify: Retention Through Discovery Balance Discover Weekly and… Continue Reading
BUSINESS: Deploy Now, But Not For the Reasons Jeannie Thinks November 19, 2025 Jeannie’s making a mistake I’ve seen in every case study this quarter: getting seduced by tech demos instead of solving actual business problems. PulsePoint’s… Continue Reading
The Cost of Compromise: When Speaking Up Is Your Job (CASE STUDY) November 14, 2025 If I were Susan, my first instinct would be to rationalize that it’s just marketing language, everyone exaggerates, and I need this job. That’s… Continue Reading
Crisis Management: How Error States Protect Revenue November 13, 2025 Error handling is revenue protection – each platform’s recovery flow reflects assumptions about which failures cost most. Slack: Retention Over Perfection When Slack’s message… Continue Reading
Freemium’s Calculated Gamble: Spotify, Figma, and NYTimes November 7, 2025 The three freemium models illustrate differing assumptions about the critical point at which user friction shifts from promoting conversion to inhibiting growth. Spotify: Friction… Continue Reading
FarmLink Assumption Testing: Validating Our Riskiest Bets November 3, 2025 How We Selected These Assumptions Our team reviewed the assumption map we created during David Bland’s lecture and focused on the top-right quadrant: assumptions… Continue Reading
Discovery by Design: How Netflix, YouTube, and Airbnb Shape What You Find October 30, 2025 Netflix, YouTube, and Airbnb are each engineered around different business imperatives. Netflix: The Curation Trap Netflix buries search, with their homepage being 80% algorithmic… Continue Reading
Farmlink – Individual Reflection (Peter Lee) October 24, 2025 Leading GTM for FarmLink taught me that pitch feedback forces immediate iteration. I focused on competitive positioning, confident our three-tier model solved pricing and… Continue Reading
BUSINESS: Eager Sellers Stony Buyers October 14, 2025 Nobody clicked the feature we spent three months building. Our tourist app had an info button for venue stories, map overlays, and saving/sharing tools…. Continue Reading