Author: rduffy

Amazon has a very standard checkout process that optimizes for speed. From the one-click checkout to saved payments and delivery addresses, everything about Amazon’s…

When I joined Instagram, I was scrolling within minutes. The app barely asked for information to create account; all you need is a unique…

Every product manager dreams of launching something revolutionary, something that solves a problem so elegantly that users cannot imagine life without it. Yet innovation…

Jeff Paton’s approach to story mapping complements design processes I’ve used before by focusing on shared understanding instead of documentation. In many design projects,…

In “Can One Business Unit Have Two Revenue Models?” Peter Noll faces a dilemma: whether structure or flexibility should guide a company’s revenue model….

This reading gave me a new perspective on what it really means to be a product manager. I used to think of PMs as…

Yes, I would work at Meta. Unfortunately (or maybe predictably), the cushiness of a job at Meta outweighs my moral unease. It’s the same…