Product Sense Pushups: Crisis Management — Error States and Recovery November 12, 2025 When something goes wrong, most apps try to recover without interrupting what you’re doing. I looked at Slack, Uber, and Wells Fargo to see… Continue Reading
Follow Dubious Orders or Speak Up (Internship Ethics) – Mathias Becerra November 12, 2025 If I were in Susan’s shoes, I would be with a lot of anxiety and not know what to do it at first. The… Continue Reading
Crisis Management — Error States and Recovery – Mathias Becerra November 12, 2025 Error handling in apps like Slack, Uber, and those in banking isn’t simply about providing a feature to express that there’s an “issue”, it… Continue Reading
Internship Ethics: Speaking Up When It Matters November 11, 2025 In Follow Dubious Orders or Speak Up, Susan faces a difficult ethical crossroads: whether to misrepresent herself for the sake of her internship or… Continue Reading
Error Handling as Retention Strategy: Slack, Uber, and Banking Apps November 11, 2025 Slack: Mitigating Disruption in Workflow When Slack encounters an outage or failed message delivery, it keeps already loaded channels accessible, while channels that weren’t… Continue Reading
FitPulse Assumption Testing November 11, 2025 Emma and Michelle’s Learning Card: Hybrid Pricing Model We believed that the monthly subscription cost + initial payment for the hardware is a feasible… Continue Reading
WellWave Endure Band: Assumption Testing November 11, 2025 Eva and Josh learning card: We believed that: AI would not be harmful to our customers and help create workouts through insights We observed:… Continue Reading
Freemium Comparisons November 11, 2025 Freemium models hinge on balancing free accessibility with strategic friction that nudges users toward paid tiers. Spotify, Figma, and The New York Times… Continue Reading
BUSINESS: Eager Sellers Stony Buyers November 10, 2025 Understanding Buyer Resistance There’s a common misconception among companies on the perceived value of their more “cutting-edge” innovations for their buyers, with novelty believed… Continue Reading
