Follow Dubious Orders or Speak Up November 13, 2025 The Risk of Staying Silent Staying silent about something that doesn’t align with your values is a moral and psychological battle. As an intern,… Continue Reading
Crisis Management: Error States and Recovery November 13, 2025 Slack Slack is the central hub for so many professional and academic contexts that hinges on timely and accurate communication across channels, workspaces, huddles,… Continue Reading
Case study: follow dubious orders or speak up November 13, 2025 Speaking up to a boss or rejecting an ethically dubious task involves both personal and professional risk. From the intern’s perspective, Susan Kim risked… Continue Reading
Crisis Management — Error States and Recovery November 13, 2025 In Slack, most errors occur during message delivery, integrations, or workspace sync. The cost is collaboration downtime. If messages fail or channels freeze, teams… Continue Reading
Product Sense Pushups: Crisis Management — Error States and Recovery November 13, 2025 Intro There is perhaps no moment as consequential for an app’s success as its error handling. Left unchecked, errors can ruin a user’s… Continue Reading
Product Sense Pushups: Crisis Management — Error States and Recovery November 12, 2025 Slack Errors in Slack’s platforms are relatively low-risk. Since they charge per organization and not per message, losing a message doesn’t hurt their bottom… Continue Reading
Error Handling Economics: Slack, Uber and Banking Apps Analysis November 12, 2025 Slack: The Retention Tax Slack experiences a variety of errors: message delivery failures, channel deletions without any explanations, and search timeouts. On the business… Continue Reading
Protected: Product Sense Pushups: Crisis Management — Error States and Recovery November 12, 2025 There is no excerpt because this is a protected post. Continue Reading
Case Study: Internship Ethics November 12, 2025 This case study made me realize I’m much less sure about how I would act in this kind of situation. Before starting, I would’ve… Continue Reading
