CASE STUDY: Follow Dubious Orders or Speak Up November 13, 2025 Internship Ethics Speaking up at work always carries risk, especially when you are an intern. In the case study, Susan has to choose between… Continue Reading
Crisis Management — Error States and Recovery November 13, 2025 Slack Most Slack errors come from being offline or losing sync. When I cut my WiFi, Slack held my messages as drafts. I could… Continue Reading
Follow Dubious Orders or Speak Up November 13, 2025 The Risk of Staying Silent Staying silent about something that doesn’t align with your values is a moral and psychological battle. As an intern,… Continue Reading
Crisis Management: Error States and Recovery November 13, 2025 Slack Slack is the central hub for so many professional and academic contexts that hinges on timely and accurate communication across channels, workspaces, huddles,… Continue Reading
Case study: follow dubious orders or speak up November 13, 2025 Speaking up to a boss or rejecting an ethically dubious task involves both personal and professional risk. From the intern’s perspective, Susan Kim risked… Continue Reading
Crisis Management — Error States and Recovery November 13, 2025 In Slack, most errors occur during message delivery, integrations, or workspace sync. The cost is collaboration downtime. If messages fail or channels freeze, teams… Continue Reading
Product Sense Pushups: Crisis Management — Error States and Recovery November 13, 2025 Intro There is perhaps no moment as consequential for an app’s success as its error handling. Left unchecked, errors can ruin a user’s… Continue Reading
Product Sense Pushups: Crisis Management — Error States and Recovery November 12, 2025 Slack Errors in Slack’s platforms are relatively low-risk. Since they charge per organization and not per message, losing a message doesn’t hurt their bottom… Continue Reading
Error Handling Economics: Slack, Uber and Banking Apps Analysis November 12, 2025 Slack: The Retention Tax Slack experiences a variety of errors: message delivery failures, channel deletions without any explanations, and search timeouts. On the business… Continue Reading
