Product Sense Pushups: Crisis Management — Error States and Recovery November 12, 2025 Slack Slack’s error handling balances user guidance and recovery, but with major gaps. The recovery flow is mainly limited to retry prompts and troubleshooting… Continue Reading
Product Sense Pushups: Crisis Management — Error States and Recovery November 12, 2025 When something goes wrong, most apps try to recover without interrupting what you’re doing. I looked at Slack, Uber, and Wells Fargo to see… Continue Reading
Follow Dubious Orders or Speak Up (Internship Ethics) – Mathias Becerra November 12, 2025 If I were in Susan’s shoes, I would be with a lot of anxiety and not know what to do it at first. The… Continue Reading
Crisis Management — Error States and Recovery – Mathias Becerra November 12, 2025 Error handling in apps like Slack, Uber, and those in banking isn’t simply about providing a feature to express that there’s an “issue”, it… Continue Reading
CASE STUDY: Follow Dubious Orders or Speak Up (Internship Ethics) November 12, 2025 Risk of Speaking Up Versus Accepting the Ethically Dubious Task In the case study, Follow Dubious Orders or Speak Up?, intern Susan Kim faced… Continue Reading
Assumption Testing, Part 2: Testing With Prototypes November 12, 2025 Alex and Kevin’s Learning Card: Tutor Use Case for Khan Academy We believed that tutors would be willing to pay for a platform that… Continue Reading
Product Sense Pushups: Crisis Management — Error States and Recovery November 12, 2025 Slack Slack’s primary goal is workplace retention—they aim to keep the same organizations consistently using their platform. Slack serves the purpose of a more… Continue Reading
Designing for Error Handling November 11, 2025 Slack When slack fails to connect, usually denoted by the feared “something went wrong” message, the real cost is lost productivity. Entire teams won’t… Continue Reading
Internship Ethics: Speaking Up When It Matters November 11, 2025 In Follow Dubious Orders or Speak Up, Susan faces a difficult ethical crossroads: whether to misrepresent herself for the sake of her internship or… Continue Reading
