BUSINESS: Should We Deploy a Gen AI Salesbot? December 5, 2025 After a conference in Austin, CEO Jeannie Weiss returned buzzing about generative AI. PulsePoint has impressive revenue growth, but its profitability lags peers. She saw… Continue Reading
Deploying a Gen AI salesbot? December 5, 2025 After reading the case, I don’t think the company should fully deploy the Gen AI salesbot yet, but I also don’t think they should… Continue Reading
ETHICS: Give Your Colleague the Rating He Deserves—or the One He Wants? December 5, 2025 Reflecting on Nisha’s dilemma really drove home how a well‑planned project can slide off course when someone doesn’t follow through. At first, everything looked… Continue Reading
Product Sense Pushups: Crisis Management , Error States and Recovery December 5, 2025 In CS 177 we talk a lot about how systems fail, but breaking real apps makes the tradeoffs feel much more obvious. Looking at… Continue Reading
Product Sense Pushups: Personalization Strategies — Customization vs. Automation December 5, 2025 How do different platforms use personalization in their business strategy? Spotify (Personalization for maximizing listening time) Spotify’s signature personalization features not only contribute to… Continue Reading
CASE STUDY: Follow Dubious Orders or Speak Up (Internship Ethics) December 5, 2025 In the HBR case study, a cybersecurity intern is asked to pretend to be a student so she can gather intelligence from a competitor…. Continue Reading
Product Sense Pushups: Personalization Strategies — Customization vs. Automation December 5, 2025 Personalization Strategies — Spotify, LinkedIn and TikTok Spotify’s growth isn’t just about having a massive music catalog – it’s driven by how well the… Continue Reading
Product Sense Pushups: Crisis Management — Error States and Recovery December 5, 2025 Crisis Management — Slack, Uber and Banking Apps Small errors can derail a user’s experience, so well-designed recovery flows are essential. Slack is known… Continue Reading
Product Sense Pushups: Subscription Decisions — Paywall and Upgrade Flows December 5, 2025 Subscription Decisions — Spotify, Figma and The New York Times Spotify’s free tier gives users access to a lot, but it comes with noticeable friction. Mobile listeners… Continue Reading
Protected: Product Sense Pushups: Onboarding December 5, 2025 There is no excerpt because this is a protected post. Continue Reading
