Team Rhebok – Jenny
Behavioral Persona
Rolls is a college student researcher who’s frequently asked to produce high-accuracy research under tight deadlines. He’s highly productivity-driven and feels pressure to deliver quickly because his manager always expects fast and reliable results. Rolls cares about doing work efficiently, but he also struggles with a key tension, which is saving time vs. maintaining true ownership and understanding of what he turns in.
Before using AI, he tries to search manually on Google, but it’s often too slow for the pace of his assignments. As a result, he relies on tools like ChatGPT, Claude, and Gemini to speed up his workflow. While using the chatbots, he writes detailed prompts, compares answers, filters for what seems valid, and tries to think through the problem on his own first. Ultimately, Rolls wants an AI-assisted workflow that helps him move faster without sacrificing credibility, accuracy, or personal responsibility for the final work.
Journey Map
This journey map captures Rolls’ assignment workflow across what he says, thinks, does, and feels. The key turning point is when he debates whether to use an LLM, balancing speed and productivity against ownership and guilt. Once he chooses to use an LLM and prompts it, he feels immediate relief and momentum, and the process ends with satisfaction and reward when the assignment is completed.
