Journey Maps and Provision Personas

 

Proto Persona

https://docs.google.com/document/d/1GwieEWAk9UDJu3clnRtVehKKLALrgpUfeDqillj3gvQ/edit?usp=sharing

My proto persona of a student concerned about convenience. They usually spend time with people who are nearby, whether spontaneously or by having similar living situations/ clubs/ classes, etc. They want to find people to spend time with as quickly as possible in order to get fulfillment out of spending time with people.

 

Journey Map

https://www.figma.com/file/24167JPWgdHmT88FUgfhvj/Customer-journey-map-(Community)?node-id=0%3A1&t=2V8i4j7yEHtRVDhp-1

This journey map goes through the proto persona’s process from wanting to spend time with anyone to reflecting on the time spent. I chose this timeline since it encapsulates the full interaction from inception to reflection.

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