Persona and Journey Map

I based this persona off of my interviews, my own experience, and conversations with my friends at Stanford!

 

Before the Pause Deciding to Pause During the Pause After the Pause
Think I need to keep moving to stay on track I should take a break, but I can do other things I’m still being productive!  I didn’t really rest, but it’s not like I can stop now. 
Feel Slightly overwhelmed but mentally busy Restless and guilty about stopping Stimulated but distracted Still tired and even maybe a bit frustrated
Do Finishes one task and opens another tab Reaches for the phone or switches apps Multitasks and scrolls through her messages, her Slack notifications Jumps straight into the next task
Environment Desk with laptop open and phone nearby The same workspace. She does not get up for her break. Multiple screens and notifications Same posture and context, nothing really changes. 
Social Factors Other people around her also look busy and seem productive. There is pressure to respond quickly to her friends and her emails.  Maintaining a digital presence Productivity norms (like what she sees in the people around her) continue her work
Painpoint Her overall cognitive load is quite high She has anxiety about wasting time Her attention is all over the place, doesn’t know what to do during the break All of her stressed continue – the pause didn’t do anything. 
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