ChatGPT: Flat Subscription Tiers
- Individual: Free, Go, Plus, Pro
- Business & Enterprise: Business Level, Enterprise Level
- Charging for directly for access which can have impacting levels on the outcome of how users interact with the tool
- Who carries the risk: When the AI is wrong or expensive to run, users carry the risk of wasting their money on something that is not fully functional while OpenAI carries the risk of losing customers and therefore losing revenue
Github Copilot: Per Seat
- Individual: Free, Pro, Pro+, Max
- Business & Enterprise: Business Level, Enterprise Level
- Charging directly for access which can have impacting levels on the outcome of how users interact with the tool
- Who carries the risk: When the tool is wrong or expensive to run, users carry the risk of their codebase being messed up which may have the larger impact of affecting their product. GitHub carries the risk of legal action if companies’ products are significantly damaged by the services that GitHub provides
Intercom Fin: Per resolved customer conversation
- Billed Annually/Monthly: Essential, Advanced, Expert, Fin AI Agent
- Add-ons: Pro, CoPilot, Proactive Support Plus
- Charging for outcome
- Who carries the risk: When the tool is wrong or expensive to run, users carry the risk of negatively impacting their communication relationships with their customers. Intercom carries the risk of losing businesses that use their tool due to loss of trust with Intercom
Conclusion:
The per-resolved customer conversation model would fit my team’s product because we want to pay for the results that we have and the conversations that we resolve, not for what is left unresolved. This makes the most financial sense for us.
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