Drawing from our insights throughout the intervention study and our past weeks of work, we decided on 4 main interactions and functionalities to wireflow. We intend to have an onboarding and profile creation section, a scheduling and notification nudge section, a friends list and friend profile section, and a post-interaction reflection section. These four scenarios comprise the majority of our app interactions and functionality.
The individual wireflows connect in the following order: Onboarding -> Friends -> Scheduling -> Post-Interaction.
Onboarding + Profile Creation Wireflow
In this section, new users will first set-up their profile with their basic information.
We will also include an array of questions to gauge their desired interaction style and their existing patterns of media usage and scheduling. These questions could be like: “How many text and email notifications do you usually have?”, or “What thoughtful messages do you usually send to reach out to people?” We thought this would be useful to help cater the types of nudges and interactions the app will send and suggest, depending on different use cases (networking, trying to reach out to weak ties more, trying to reconnect with old friends more, etc.).
Afterwards, users will be asked to input a preliminary list of friends for the app to track and provide functionality for, which can always be changed.
Friends Wireflow
The friends flow goes through the overall friends list and detail views for each of those friends. Starting off with the former, users can see a list of their friends — along with each person’s photo, the last time they interacted with them, the next time they are scheduled to interact with them, and a visual representing how much time it’s been since the last catch up. This view aims to give users only the most important information, allowing them to quickly glance at the status of their connections. Users can also add additional friends to the list through a button on the top right.
Tapping on any one of the friends then takes users to all the additional details and specific actions for that particular friend. For example, users can view a collapsible timeline of notes they’ve written, all the recent social updates this person has posted across platforms, the groups/tags the user has categorized them in, and a quick bio of the person. They can take action to edit any basic info about the person, manually schedule a catch up, or add additional notes.
An additional flow I developed was one featuring a feed of all their friends’ social updates across all platforms. For example, “Friend X just updated their Linkedin job to YWZ”, then a follow up action that takes you to the Linkedin App to congratulate them. On social media apps, people these days have so many connections across so many different platforms, it’s hard to keep track of everything that’s going on. This would instead group the information all in one place, ideally allow users to stay in touch and engaged with their most important connections online in between in person catch ups, and give them the chance to be a more present, thoughtful friend.
A motivator for people to complete the follow up actions in the feed could also be a celebratory popup that gives stats i.e “You caught up with 17 people this week, wrote 35 notes”. This could make people feel accomplished and more likely to maintain their activity on the app.
Scheduling and Notification Nudging Wireflow
The notification nudge flow goes through the process of what happens when the app sends you a nudge to interact with a friend or send you a reminder about something. From the phone’s lock screen that displays notifications in a block-like manner, there are two ways to engage directly. The first is the one-click option which can be accessed through long-pressing the notification and selecting an option that directly brings up the desired application for communication i.e. messaging. The second way is to go directly into the app from the notification and view the reminder or nudge alongside the friend and their details. Then, the user can directly communicate/schedule through the app.
The nudge creation flow is an accessory to the notification nudge flow. In addition to having an algorithm recommend interactions, we also let the user manually schedule their own reminders or nudges. This is done through a friend’s detail page which then allows for a direct reminder setup.
Post-Interaction Reflection Wireflow
The flow aims to answer the questions, what does it mean to reflect on an interaction, and how can a user do it? The section labeled “Reflect” answers both of these questions. The process of reflecting on an interaction, as depicted in the largest frame, involves a user logging both quantitative (date, activity description, etc.) and qualitative (insights, feelings) aspects of the interaction. This process prompts the user to ponder on and capture key moments from the interaction to (theoretically) gain a greater appreciation of – and to strengthen – their relationship with their friend.
The user begins this reflection process after going through an interaction with a friend, by either proactively going on the app with the intent to reflect or by being nudged to reflect.
The second flow depicts a user looking back at past interactions with friends, through which they can view past reflections. Perhaps they do this to reminisce over the time spent together, or to remember things about the other person for the next interaction.
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