OKRs Readings

If we were going to launch this product, these are the OKRs I would use.

• OBJECTIVE: Launch a successful MVP on a Bay Area company campus
  • KEY RESULTS:
    • Increase retention to 80% after the first month
    • 30% usage conversion
    • Negotiate with company or town to resolve any prohibitory regulations
• OBJECTIVE: Maintain fantastic customer service & please customers
  • KEY RESULTS:
    • Randomly survey/receive feedback from 50 customers
    • Recommendation score of 8
    • Roll-out 24/7 call-in customer service with launch
• OBJECTIVE: Build product trust
  • KEY RESULTS:
    • Randomly survey/receive feedback from 50 customers
    • Less than 5% of bikes are reported stolen
    • Build out a customer referral program & receive 15 customer referrals