Should We Deploy a Gen AI Salesbot? – Varsha Saravanan November 26, 2025 I would recommend that PulsePoint catch the Gen AI salesbot wave so it does not lose its competitive edge as the market warms up… Continue Reading
Product Sense Pushups: Personalization Strategies – Varsha Saravanan November 26, 2025 Spotify, LinkedIn, and TikTok all use personalization to drive business metrics, but they achieve different goals and get varied streams of ROI from it…. Continue Reading
Follow Dubious Orders or Speak Up – Varsha Saravanan November 26, 2025 Speaking up in a place where a majority consensus goes unchallenged, or where an issue has to be raised against a boss, can be… Continue Reading
How Different Apps Personalize to Drive Core Metrics November 25, 2025 Spotify, LinkedIn, and TikTok each lean on personalization, but their strategies reflect fundamentally different business incentives. Spotify optimizes listening time, so its personalization is… Continue Reading
Product Sense Pushups: Personalization Strategies — Customization vs. Automation November 25, 2025 Spotify Figure 1. Spotify’s Discover Weekly playlist personalized for useres Spotify’s recommendation engine includes playlists like Discover Weekly (Figure 1), Daily Mixes, On… Continue Reading
BUSINESS: Should We Deploy a Gen AI Salesbot? November 25, 2025 Should Jeannie Deploy a GenAI Salesbot Now—or Wait? Why Jeanie Should Wait Jeannie faces a classic innovator’s dilemma: move fast and risk alienating customers… Continue Reading
CASE STUDY: Follow Dubious Orders or Speak Up (Internship Ethics) November 25, 2025 Why speaking up is difficult Speaking up to a boss is far more psychologically difficult than it seems, especially in cultures where deference to… Continue Reading
Product Sense Pushups: Crisis Management — Error States and Recovery November 24, 2025 Slack Figure 1. Slack error message: message failed to send Errors on Slack include failed message sends, broken file uploads, or outage-level disruptions (Figure… Continue Reading
Product Sense Pushups: Discovery Patterns — Search and Browse by aribarb November 24, 2025 Netflix relies heavily on recommendations to help users find content, because its core value proposition depends on keeping people watching for long stretches of… Continue Reading
