Product Sense Pushups: Crisis Management — Error States and Recovery November 13, 2025 Slack relies on daily engagement and workplace trust. Errors like failed message sends, channel load issues, or notification failures risk breaking or blocking team… Continue Reading
CASE STUDY: Follow Dubious Orders or Speak Up (Internship Ethics) November 13, 2025 As Susan’s dad articulates, when you speak up against a boss, you risk coming off as difficult to work with, which could hurt your… Continue Reading
Product Sense Pushups: Subscription Decisions — Paywall and Upgrade Flows November 6, 2025 Through ads, Spotify supports a relatively frictionless free plan, where users have full access to the app and can play anything. Users only experience… Continue Reading
Soup and Bread (Team 3): Assumption Testing – Part 1: Test Card Design Description November 2, 2025 Assumption Selection In our assumption identification process, we mapped out various assumptions categorized by desirability, viability, and feasibility onto a graph to visualize their… Continue Reading
Product Sense Pushups: Discovery Patterns — Search and Browse October 30, 2025 Netflix relies on recommendations to help users find content, and emphasizes personalized suggestions of shows and movies for users on the home screen. These… Continue Reading
Soup and Bread Reflection – Susan Lee October 23, 2025 Soup and Bread was a fun company to work with. I had no knowledge of the food or restaurant industry before this project, so… Continue Reading
Product Sense Pushups: Purchase Intent — E-commerce Checkout October 20, 2025 In addition to advertising how Patagonia will buy back a user’s used gear, Patagonia incentivizes users to shop used options when browsing items (see… Continue Reading
Product Sense Pushups: Onboarding October 14, 2025 Social, productivity, and finance apps optimize for different customer data and value delivery when onboarding new users. Social apps like Instagram prioritize learning about… Continue Reading
Eager Sellers Stony Buyers: Loss aversion October 13, 2025 Loss aversion and buyer resistance Loss aversion helps explain why buyers often resist new or upgraded products even when there are objective benefits. People… Continue Reading
