Category: CS177 Human Centered Product Management

Instagram strategically utilizes algorithmic recommendations to solve the “Cold Start” problem, ensuring that new users encounter a populated, engaging feed rather than an empty…

Slack’s UX design prioritizes flow to mitigate the friction that causes users to drop off. Rather than relying on disruptive modal pop-ups that block…

It’s difficult to navigate the situation where an authoritative figure knowingly passes on ethically questionable tasks. The HBR case outlines that if Susan pushes…

Spotify wants you to listen to music for as long as possible. And so what they do is they create playlists based on your…

Slack It’s one of the two major players for communication platforms in the corporate world. They need to offer real time communication with minimal…

Spotify maximizes their lifetime value by having their free users become dependent on Spotify. Usually engaged via some free premium trial, users begin crafting…

With Amazon’s check out process, the shoppers’ information regarding payment, address, etc. are saved based on previous orders. Shoppers can view this summarized information…

Cross-platform comparisons of error handling and recovery flows Slack (workplace retention) Errors in Slack can be bucketed into authentication errors (ie. SSO failures), sync/messaging…