Product Sense Pushups: Personalization Strategies — Customization vs. Automation

 feels almost eerie in how well it reads me. My Discover Weekly has introduced me to more new artists than any friend ever has. When Spotify’s recommendations are good, I stay longer, queue more, and fall into those 2-hour listening rabbit holes. That extra listening time is their win—more streams, more retention, more subscription value. You can practically see the ROI every time I forget I even meant to switch apps.

LinkedIn’s personalization hits differently. It’s not emotional. It’s opportunistic. The more the feed shows me relevant posts or job shifts, the more I check back. I’ve noticed that when my feed feels “on,” I open LinkedIn multiple times a day without thinking. That frequency boosts their ads and recruiter revenue, which is basically the product of me feeling like I might miss something important.

TikTok, though, is personalization on crazy. I can feel the For You Page calibrating itself within minutes. And because it keeps me watching, the ad system gets freakishly accurate. I’ve bought things I swear I wasn’t even looking for. The ROI here is direct: better targeting equals higher-performing ads equals more spend.

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