Our Three Riskiest Assumptions:
- Discount Assumption: Maintenance providers will be willing to offer a discount in exchange for more steady work connections.
- Feedback Assumption: Renters and landlords will be willing to offer consistent feedback on work performed by maintenance providers.
- Retainment assumption: Maintenance providers will be willing to stay on the app for logistics beyond the initial connect with clients.
DISCOUNT ASSUMPTION:
Learning card: https://drive.google.com/file/d/1RplMsdnJXX6_HSJmZ6CbEczSfiVbnhAs/view?usp=sharing
Testing card: https://drive.google.com/file/d/1NEhE5gg1bVdx2x3nESkl_DM5BLhUg-dO/view?usp=sharing
Devon– Notes from Testing
- Websites + calling maintenance providers revealed bookings are sparse, especially during specific times of year
- This reveals that providers have a significant need for additional business
- Providers also sometimes offer discounts during slow periods– clearly are open to discounts in exchange for more likely work
- It would be game changing to have a path to consistent work for maintenance providers
FEEDBACK ASSUMPTION:
Testing card:
https://drive.google.com/file/d/1QKP_VZkDZy7gCV8rvlXnb5nKobdCBMu9/view?usp=sharing
Learning Card:
https://drive.google.com/file/d/1BweKeTdIBXEB6LmG7VKV0t1peeXreoQw/view?usp=sharing
Adam + Sabina– Notes from Testing
- 5 tenants
- 2 were not willing to give feedback in the form of star ratings
- 3 were (60%)
- Emphasized ease/simplicity of feedback as important
- Acknowledged value of having a space for important/pressing feedback
- 5 landlords
- 3 were not willing
- 2 were
- Insight: it is important to keep both parties informed about why feedback is having a direct impact, and why completing it is worthwhile.
RETAINMENT ASSUMPTION:
Testing card:
https://drive.google.com/file/d/1T9aTLhH4P9-9Cko2Cq6J6ttdYa9jNJxm/view?usp=sharing
Learning card:
https://drive.google.com/file/d/1k16KAkIC4f47Dj3ovSRmqHyA5O0-dSiE/view?usp=sharing
Julia + Thu– Notes from Testing
- All 3 maintenance workers interviewed confirmed that it is inconvenient to manage bookings without a platform
- “Contacts get lost on my phone”
- “Hard to keep track of requests”
- This reveals that logistics are stressful and remain stressful beyond the first connect.
Interview 1 (Nhi Nguyen)
- Likes the access to more jobs:
- Easier than finding jobs individually
- Consistent work stream if lot of work
- Wants to ensure rates are fair and cover costs.
- Prefer flexibility to negotiate prices on certain jobs.
- Kinda confused on it
- Saves time on invoicing and chasing payments.
- Would be good if guaranteed payment on job completion
- Likes that schedules are handled in the app.
- Would stick with app if profitable
Interview 2 (Thanh Le)
- Sees value in steady work for not advertising
- Could expand reach beyond regular clients.
- Unsure about fair compensation
- Nice to collect payment
- If payment is guaranteed, then would be great as some people suck at paying
- Unsure about regular scheduling
- Suggests an option to “block out” certain times
- Possibly stick with app
Interview 3 (Phuc Tran)
- Saves time finding clients; work comes directly to him.
- Wants fair rates and freedom to accept/reject jobs.
- Prefers a system that guarantees payment, especially on big jobs.
- Wants app to factor in travel time.
- Yes, if it’s simple, fair, and allows some flexibility.
