Personalization Strategies — Customization vs. Automation November 20, 2025 Spotify, LinkedIn, and TikTok quantify success through distinct core business metrics: listening time, session frequency, and ad targeting. While each heavily invests in personalization… Continue Reading
Should We Deploy a Gen AI Salesbot? November 18, 2025 The question of whether PulsePoint should deploy the AI chatbot or wait is not a straightforward one; there are several uncertainties and conflicting priorities… Continue Reading
Product Sense Pushups: Crisis Management — Error States and Recovery November 13, 2025 Slack, Uber, and banking apps all handle errors gracefully, recovering from issues even when an unexpected event occurs. However, their distinct error handling approaches… Continue Reading
CASE STUDY: Follow Dubious Orders or Speak Up (Internship Ethics) November 13, 2025 Susan faces not only an ethical crisis, but also a decision that could impact her internship and career. Though contradictory on whether she should… Continue Reading
Product Sense Pushups: Subscription Decisions — Paywall and Upgrade Flows November 7, 2025 Spotify, Figma, and the NYTimes follow a similar customer acquisition pipeline: they attract users with “free” offerings before pushing premium subscriptions. However, each company’s… Continue Reading
Discovery Patterns — Search and Browse October 31, 2025 YouTube’s content discovery through search and algorithm suggestions speaks to its underlying business model of ad revenue. YouTube makes money when a user… Continue Reading
Checkout Flow Analysis October 23, 2025 The checkout flows of Amazon, Warby Parker, and Patagonia provide vastly different experiences to the user which reflect the diverse business models each site… Continue Reading
Anisha Palaparthi Project Reflection October 22, 2025 This process of working on our Green Plate project, and particularly putting together this pitch presentation, has been a really insightful experience. This is… Continue Reading