Author: sunny.ych

When I think about what I’m risking by speaking up to Mr. Moon—or by going along with an ethically questionable request—the stakes feel impossibly…

  Freemium models hinge on balancing free accessibility with strategic friction that nudges users toward paid tiers. Spotify, Figma, and The New York Times…

Netflix’s interface is dominated by personalization: rows of content (“Because you watched …”, “Top picks for you”, “Continue watching”) and a large featured banner…

Amazon Amazon’s checkout process is built almost entirely around speed and friction-reduction, enabling massive conversion rates. From the widely reported “One Click” ordering innovation…

Feature creep refers to the gradual accumulation of unnecessary features in a product –  a common pitfall in product development that can undermine usability,…

Isolde, head of Siiquent, targeted stuff – selling everything that hospitals and big diagnostic labels needed for gene-diagnosis. Emanuel, on the other, head of…

Intuitively, product management centers around two aspects: product and management. The chapter challenges this notion and proposes that product management is actually less about…

Many of my friends interned at Meta this summer. When I asked them about what their jobs entailed, they just shrugged and described what…