After testing with three students we identified nine key areas for improvement. Our “Severe” issues are related to understanding our product, or that could stop a user from using our platform. “Moderate” refers to issues around user experience, that can make the software harder to access. “Trivial” refers to quick fixes in design or page organization.
- Edit icon in settings did not signify editing. Participants didn’t realize they needed to click on the icon and struggled to figure out how to edit.
- Severe
- How to address: Add the label “Edit” next to the icon to make it more clear that it’s how the user can access the editing flow.
- Not enough context in wizard screens and participants didn’t know why they were entering in all of the information. For example, users weren’t sure what to-dos meant at first (thought it was more like goals after seeing it) and weren’t sure how it related to setting up the bot. They also weren’t sure which interests to select because they didn’t know how they would be used.
- Severe
- How to address: In the registration flow when the user is setting up the bot for the first time, include a tutorial popup window that details out a broad overview of what the user will be expected to input in each step, as well as including what the purpose of each step is in the bot’s purpose.
- Product offering and purpose was not clear from home page
- Severe
- How to address: Would be good to include a graphic, slideshow, or description of product before people decide to make an account (There could be a “Learn more” hotlink that would bring the user to the area underneath the “Sign Up” and “Log in” buttons, where this additional information would be)
- Selecting each busy time did not align with the mental model of dragging over a time frame. Gaps between time increments weren’t clear and hard to understand.
- Moderate
- How to address: Create a slider functionality (similar to Google calendar) where users can freely drag which times they’re busy in setting up their schedule
- Confused about the behavior of the site when connecting a calendar from the edit menu. It wasn’t clear if it would merge or override the existing busy schedule.
- Moderate
- How to address: Add in a pop-up that asks the user if they want to update their existing calendar with the imported calendar or completely replace their calendar
- When trying to exit the edit state they clicked around trying to select the grayed-out portions of the screen while in edit mode, took time to realize that they had to save their changes to exit.
- Moderate
- How to address: clicking in the grayed-out areas causes a pop up to appear asking if they want to save the changes.
- Confirming frequency page felt the same as the set frequency page.
- Trivial
- How to address: We plan to remove this intermediate confirmation step
- Looked for social media icons first during registration & login
- Trivial
- How to address: Put the social media logos at top instead for users to select, as the user noted it was more common for him to connect via his social media accounts instead of through text field signups
- When changing time for wakeup/sleep user didn’t realize they had to click the keyboard to change the time for wakeup (kept clicking the hour instead)
- Trivial
- How to address: In the Figma, remove the keyboard overlay and just have the times automatically update when the user taps on it
