This is the usability report for our app, Talko, a public speaking matchmaking app designed to match you with a partner to improve skills in interviewing, presentations, etc.
1. Servere: Unclear purpose of application
- For an application that focuses on improving speech through practice; the prototype currently focuses on the matching part of the application, leaving a lot of the users confused on how the algorithm works as a matching algorithm. The prototype needs to have a more direct goal. We need to put more emphasis on the action items. Potential Next Steps:
- To match with someone, someone sends prompts instead of a simple messaging feature.
- An automatic prompt to rate someone’s feedback, body language
- Design a quick preview of how the app works before signing up
2. Severe: Unclear on what the user was signing up for
- The user was often unclear on what he/she was ultimately signing up for. This was problematic, as the user could not be helped. Potential Next Steps:
- Integrate an illustration that helps illustrate what the Talko Application does without being overcrowded
- Update the slogan on the first screen during onboarding to something that explains the app features more clearly
3. Moderate: Onboarding => Upload Photos
- Currently, we ask the user to upload photos; however, the test subject was confused on why they were asked to upload photos and what they would be used for. Potential Next Steps:
- Give an option of uploading an Avatar. An unintended consequence of this may be an increase in catfishing and creating fake profiles.
- Change Wording: Upload Photo => Upload Profile Picture
- Limit photo upload to 1 image instead of 3
4. Moderate: How to swipe right
- While the user was able to figure it out, how to match with someone was not intuitive, especially to users who have never utilized Hinge. Potential Next Step:
- Change Commenting to Match => Swiping Right to Match. An unintended consequence of making matching easier is people will get more matches which will lead to more ghosting.
- Provide instructions on how matching works before the user gets to swipe for the first time
5. Trivial: Homepage is overcrowded/confusing
- A user thought that the gadgets on the homepage were associated with the matches that were placed above them. Potential Next Steps:
- Put separation between the two sections on the homepage
- Change the current homepage to a homepage that features a calendar.
