Product Sense Pushups: Personalization Strategies — Customization vs. Automation December 5, 2025 Personalization Strategies — Spotify, LinkedIn and TikTok Spotify’s growth isn’t just about having a massive music catalog – it’s driven by how well the… Continue Reading
Product Sense Pushups: Crisis Management — Error States and Recovery December 5, 2025 Crisis Management — Slack, Uber and Banking Apps Small errors can derail a user’s experience, so well-designed recovery flows are essential. Slack is known… Continue Reading
Product Sense Pushups: Subscription Decisions — Paywall and Upgrade Flows December 5, 2025 Subscription Decisions — Spotify, Figma and The New York Times Spotify’s free tier gives users access to a lot, but it comes with noticeable friction. Mobile listeners… Continue Reading
Product Sense Pushups: Discovery Patterns — Search and Browse December 5, 2025 Discovery Patterns — Netflix vs YouTube vs Airbnb When I compare how Netflix, YouTube, and Airbnb help people find content, the differences stand out… Continue Reading
Product Sense Pushups: Purchase Intent — E-commerce Checkout December 5, 2025 Amazon – Fast-Track Conversion Amazon’s checkout flow feels engineered to remove every possible barrier between the shopper and the “Place your order” button. Years… Continue Reading
CASE STUDY: Follow Dubious Orders or Speak Up (Internship Ethics) December 5, 2025 Follow Dubious Orders or Speak Up? Speaking up vs. Cooperating Susan’s experiences had several layers of additional tension added to the dubious tasks that… Continue Reading
Personalization Strategy December 3, 2025 Personalization is the engine behind the core business metrics of today’s largest consumer platforms. Below I discuss how Spotify, LinkedIn, and TikTok use personalization… Continue Reading
Product Sense Pushups Personalization December 3, 2025 Spotify maximizes listening time through features like curated playlists and “Song Radios,” which automatically generate infinite queues based on a user’s preferences. This level… Continue Reading
Product Sense Pushups Onboarding December 3, 2025 Instagram strategically utilizes algorithmic recommendations to solve the “Cold Start” problem, ensuring that new users encounter a populated, engaging feed rather than an empty… Continue Reading
