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A Higher Common Sense

A Higher Common Sense

A place for Writings about Evidence-Based Design

  • CS 177 Human Centered Product Management
    • CS177 Human Centered Product Management Syllabus
      • Lecture 5B- Agile and Storymapping
    • Lecture 1A | Introduction to Human-Centered Product Management
      • What do you want from CS177
      • 1A Welcome to CS 177: Human-Centered Product Management 1
    • Lecture 1B | Human-Centered Product Management
      • 1B Strategy for Human-Centered Product Management
    • Lecture 2A | Human-Centered Product Management
    • Lecture 2B | Human-Centered Product Management
    • Lecture 3A – Markets & Tech Stack
    • Lecture 3B — Guest and Value Proposition
    • Lecture 4B – Participatory Roadmaps & Case Study
    • Lecture 5a– Agile, User Stories and User Story Mapping
  • CS247B Design for Behavior Change
    • 1A Introducing Design for Behavior Change
    • 1B Norms, Models, Brainstorm, Screeners
    • 2A Norms and Study Guide
    • 2B Ethics, Persuasion and B=MAT
    • 3A Secondary Research and Theories of Behavior Change
    • 3B Switch, Fraud,
  • Product Management Library
  • The How and Why of Sketchnotes
    • Glossary for Design Techniques

Category: CS177 Human Centered Product Management

Should we Deploy Gen AI Sales Bot?

November 18, 2025

Jeannie shouldn’t fully green-light a standalone gen AI sales and customer service chatbot right now, but she should move ahead with a human-in-the-loop, augmentation-first…

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BUSINESS: Should We Deploy a Gen AI Salesbot?

November 18, 2025

I don’t think Jeannie and the company should deploy the sales bot now. I agree with Jeannie in that failing to adopt generative AI…

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Customization vs. Automation – Mathias Becerra

November 18, 2025

Spotify: Your Wrap and “Made for You” Section Spotify has many ways to get users engaged, but most of the time, this involves getting…

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Should We Deploy a Gen AI Salesbot? – Mathias Becerra

November 18, 2025

After reading the HBR case study, I can see how big the excitement is around AI  and how PulsePoint’s executives are eager to shift…

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BUSINESS: Should We Deploy a Gen AI Salesbot?

November 18, 2025

Cutting Edge  Deploying the AI chatbot immediately could revolutionize the company and put them on the offensive as desired. In the best case scenario,…

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BUSINESS: Should We Deploy a Gen AI Salesbot? – Daphne

November 18, 2025

I agree with the expert that they should not deploy an AI chatbot right now. It seems like the motivation for the AI chatbots…

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BUSINESS: Should We Deploy a Gen AI Salesbot?

November 18, 2025

No Gen-AI Salesbot  If I were Jeannie, I would not launch a fully customer-facing gen-AI salesbot right now. The case makes it clear that…

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Gen AI salesbot

November 17, 2025

As the case shows, rolling out an AI sales agent comes with a few concerns: hallucinations, lack of model control, data-privacy fears from enterprise…

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Case Study — AI Chatbot

November 17, 2025

To me, it seemed that the potential downsides of deploying a gen-AI sales bot outweighed the potential positives, and it seems more prudent and…

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